Catering Policies

Payment

• Orders must be paid in full seven (7) days prior to the event, unless specific credit terms have been established.
• We accept various payment methods, including credit cards, check and cash.
• Please note that a 3.5% processing fee will be applied to all credit card payments.

Cancellations and Changes

• If your order required a non-refundable deposit at the time of booking to secure our service, this portion will not be refunded at any time.
• Orders may be canceled up to eight (8) days in advance with no charge, excluding any non-refundable deposits received.
• Any orders canceled seven (7) to three (3) days prior to the event will incur a 50% charge.
• Orders cannot be canceled within forty-eight (48) hours of the event.
• Guest/Item count increases within seventy-two (72) hours of the event will be charged a 10% late add-on surcharge.

• Service Area: Our standard delivery service extends to DeKalb, Sycamore, Malta, and Cortland, IL. For deliveries outside of these areas, an additional delivery charge will apply.
• Delivery Times: Our standard delivery times are between 7:00 AM and 7:00 PM. If your event requires delivery before or after these hours a 20% fee will be added to your order.
• What’s Included: All our deliveries come complete with all setup of the buffet, standard disposable ware (plates, cutlery, napkins), and necessary warming units to keep your food perfectly ready for your guests. If you require staff to remain at your event for service, we can provide dedicated staff for an additional charge of $24 per hour, per staff member.
• Additional Charges: Please note that all catering orders are subject to a 10% sales tax and a 20% service charge.

Let us take the stress out of event planning, so you can relax and savor every moment. We look forward to creating an unforgettable culinary experience for you and your guests.